When will I receive my order?

After placing your order, it will generally take 2-3 business days to process. Our processing days are Monday through Saturday and does not include Sunday and statutory holidays. Once your order is processed, it is ready to be shipped!

Standard Delivery ships Expedited Parcel based on the following delivery schedule:
Our fulfilment center is located at: 150 Duncan Mill Rd, North York, ON M3B 3M4
•Local 2 business day
•Regional 2 to 4 business days
•National 3 to 8 business days

Note: Delays should be expected due to current safety measures in place due to COVID-19.  

Delivery schedules are based on times between most major urban centers in Canada. Delivery to non-major urban centers or remote locations in Canada and the US are subject to additional delivery time based on Canada Post’s Delivery Standards detailed at www.canadapost.ca/deliverystandards. 

Saturday delivery is not available for online orders at this time. Please note that Canada Post might not ship on certain holidays as well. 

Please be advised, regardless of the shipping method chosen, WinePlush cannot guarantee the exact time an order will be delivered as the shipping time to your delivery address depends on your location, weather conditions and other factors.

For orders being shipped with Canada Post please take into consideration the Canada Post schedule and closures.

Where does WinePlush ship to?

Canada : WinePlush ships within Canada via Canada Post and Purolator. Please note that Canada Post is the main shipping option.

P.O Box: Unfortunately, we cannot ship to P.O. Boxes in the US at this time.

How do I track my order?

When your order has been shipped from our warehouse, you will receive an automatic email confirmation which includes a tracking number and a link that will enable you to track your package. Please make sure to add us to your safe email addresses so that there are no issues upon arrival, or double check your junk mail or clutter if you do not receive this email.

How do I change or cancel my order?

Once an order has been processed we do not normally accept cancellations or changes. If you have questions about your order, please contact us by email info@wineplush.com and be sure to include your order number for reference. Our team would be more than happy to assist you!

How do I return my order?

WinePlush takes pride in customer satisfaction. If you wish to return a damaged product, please contact Customer Support by email: info@wineplush.com to obtain a return authorization and instructions on how to return your goods. Please have your order number available for reference. Note that some additional information might be asked. For more information on returns please visit our Returns page.

Can you personalize a WinePlush?

Unfortunately, WinePlush does not offer personalized options at the moment, however this is something we are looking into. For more information, please contact info@wineplush.com